Odoo Support Specialist
's-Hertogenbosch,
Netherlands
First point of contact for clients who work with Odoo.
Den Bosch32 to 40 hoursBasic Odoo knowledge required
Our clients run their business on Odoo. Sometimes something gets stuck. An invoice that is off, a user who cannot log in, a process that suddenly behaves differently. Then they call or email us, and that is where you come in.
At Newway, support is more about directing than tinkering yourself. We document a lot, so you know where to look and who to ask. You solve what you can, hand the rest to the right colleague and make sure the client knows where they stand.
What will you do?
Take in questions
You log questions and incidents via ticket, email and phone, with everything a colleague needs to move forward.
Solve what you can
Adding a user, adjusting access rights, explaining how something works, checking a setting. The more you know, the more you close yourself.
Hand over and keep control
What you cannot solve yourself goes to the right consultant. You track progress and make sure nothing is left lying around.
Keep the client informed
The client hears from you what is happening and when it will be done, even when it takes a while.
Capture solutions
What you solve, you write down in our knowledge base, so the next question goes faster.
Spot patterns
Does the same question keep coming back? You flag it, so we fix it for good.
Aftercare after go-live
When a client goes live on Odoo, you are their fixed point of contact for the first questions in the weeks after.
Who are you?
You know Odoo
At least the basics. You know how a ticket, a sales order or an invoice works in Odoo.
You want to know why
You do not stop at "it does not work", you find out what is actually going on.
You are client-focused
On the phone and in writing: friendly, clear and explicit about the next step.
You stay in control
Three questions at once and a client in a hurry? You make a list and work through it.
You have experience
A few years in support, customer service or application management, at vocational or bachelor level.
You are discreet
You handle confidential information with care, including that of healthcare clients.
What do you get?
A pivotal role
You see everything that happens with clients and are the link between client and consultant.
An experienced colleague beside you
You run support together with a colleague who knows our clients and their Odoo inside out.
Growth in Odoo
From basics to real expertise. Growing into senior support or a consultant role is possible.
A team that knows you
Small, close-knit and informal, with room for your own initiative.
A great place to work
Our office in the characteristic Mariënburg building in the heart of Den Bosch, right next to the station.
“You can simply be yourself here, and that gives me a lot of energy.”
Bart, functional consultant · Read the story →The practical side
- Hours
- 32 to 40
- Workplace
- Den Bosch
- Salary
- Market rate, based on experience
- Extra
- Pension plan, 25 days of holiday
How applying works
- You respond. You hear from us within two working days.
- A short phone call.
- A conversation at the office. Within four days you know where you stand.
