Office Manager and Support Specialist
's-Hertogenbosch,
Netherlands
First point of contact. The last link that closes the loop.
Den Bosch32 to 40 hoursBasic Odoo knowledge required
Clients who work with Odoo sometimes have a question. An invoice that is off, a user who cannot log in, a process that suddenly behaves differently. You make sure such a question comes in properly, reaches the right colleague and is wrapped up neatly. And in between, you keep our office running smoothly.
At Newway, support is more about directing than tinkering yourself. We document a lot, so you know where to look and who to ask. You keep the lines short and the client informed.
What will you do?
Handle support questions
You log questions and incidents via ticket, email and phone, solve what you can yourself and pass the rest to the right colleague.
Keep control
You track progress, keep the client informed and make sure nothing is left lying around.
Capture solutions
What you solve, you write down, so the next question goes faster.
Spot patterns
Does the same question keep coming back? You flag it, so we fix it for good.
Keep the office running
Calendars, meetings, suppliers, reception and the things that make an office a nice place.
Support the administration
Time-sheet checks, invoicing and the administrative side of our work, in Odoo of course.
Who are you?
You know Odoo
At least the basics. You know how a ticket, a sales order or an invoice works in Odoo.
You get things done
You see what needs doing and pick it up, without anyone having to ask.
You are client-focused
On the phone and in writing: friendly, clear and explicit about the next step.
You have experience
A few years in support, customer service or an office role, at vocational or bachelor level.
You keep a cool head
Three questions at once and a client in a hurry? You make a list and work through it.
You are discreet
You handle confidential information with care, including that of healthcare clients.
What do you get?
A pivotal role
You see everything that happens with clients and are indispensable to the team.
Growth in Odoo
From basics to real expertise, with colleagues who show you how. Growing into a consultant role is possible.
A team that knows you
Small, close-knit and informal, with room for your own initiative.
A great place to work
Our office in the characteristic Mariënburg building in the heart of Den Bosch, right next to the station.
“You can simply be yourself here, and that gives me a lot of energy.”
Bart, functional consultant · Read the story →The practical side
- Hours
- 32 to 40
- Workplace
- Den Bosch
- Salary
- Market rate, based on experience
- Extra
- Pension plan, 25 days of holiday
- Foundation
- Odoo Gold Partner, ISO 27001, NEN 7510
How applying works
- You respond. You hear from us within two working days.
- A short phone call.
- A conversation at the office. Within four days you know where you stand.
